Policies

Privacy Policy

Last updated: October 30, 2026

This policy explains what information FitnessPlus.com, Inc. (“Fitness Plus”, “we”, “us”) collects when you use www.fitnessplus.com, how we use it, and the choices you have. If you have questions, contact us using the details at the end of this page.

Information we collect

Information you give us

  • Orders: name, billing and shipping address, email, phone number and order details. Card payments are processed by our payment processor (Authorize.net); we do not store full card numbers.
  • Quote requests and commercial inquiries: name, email, phone, company, facility type, delivery ZIP code, timeline and anything you write in your message.
  • Accounts: if you create an account, your login details, addresses and order history.
  • Email sign-ups: your email address if you subscribe to our emails.
  • Chat: messages you send through our website chat.

Information collected automatically

  • Device and usage data: pages viewed, links clicked, approximate location (from your IP address), browser and device type, and how you arrived at our site (for example a search engine, an ad or a referral link).
  • Cart activity: if you start checkout and enter your email but do not finish, we may send a reminder about the items in your cart.
  • Cookies and similar technologies: see “Cookies” below.

How we use your information

  • To process and deliver orders, quote freight, and provide quotes, warranty service and customer support.
  • To respond to inquiries and follow up on quote and commercial requests.
  • To send order and account emails, cart reminders and, if you subscribe, marketing emails. You can unsubscribe at any time using the link in any marketing email.
  • To understand how the site is used and to measure and improve our advertising.
  • To protect the site, prevent fraud and spam, and meet legal, tax and accounting obligations.

Cookies

We use cookies that are necessary for the site to work (for example your cart, checkout, login and security checks) and, with your choice, cookies for analytics and advertising. You can accept or decline non-essential cookies in the cookie banner and change your choice at any time:

Services that may set cookies or collect data on our site include:

  • Google Analytics and Google Ads (site analytics and ad measurement)
  • Meta Pixel (ad measurement on Facebook and Instagram)
  • Chatra (website chat)
  • Trustindex (displaying our Google reviews)
  • Google reCAPTCHA and Cloudflare (security and spam protection)
  • GoAffPro (tracking referrals from our affiliate partners)
  • WooCommerce (cart, checkout and order source attribution)

You can also block or delete cookies in your browser settings. Some parts of the site, such as the cart and checkout, will not work without necessary cookies.

How we share information

We do not sell your personal information. We share it only as needed to run our business:

  • With service providers that work for us, such as payment processing, shipping and freight carriers, email delivery (Mailchimp), website hosting, chat, analytics and security providers.
  • With advertising partners (Google and Meta) to measure the results of our ads, subject to your cookie choices.
  • When required by law, to protect our rights, or as part of a sale or reorganization of our business.

How long we keep information

We keep order and transaction records for as long as needed for tax, accounting and warranty purposes. We keep inquiry and quote information as long as needed to respond and to maintain our customer relationship, and email subscription data until you unsubscribe.

Your choices and rights

  • You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it, subject to records we must keep by law.
  • You can unsubscribe from marketing emails at any time.
  • You can change your cookie choices using the “Cookie settings” button above.

Depending on where you live, you may have additional rights under local law. To make a request, contact us using the details below. We may need to verify your identity before responding.

Children

Our site is intended for adults and businesses. We do not knowingly collect personal information from children under 13.

International visitors

We are based in the United States and ship worldwide. Information you provide is processed in the United States.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed.

Contact us

FitnessPlus.com, Inc.
95 Grand Ave, Pawtucket, RI 02861
Phone: 866-965-4653
Contact form